FAQ

My Account

Order Related

Payment

Cancellations

Shipping

Returns/Exchange/Refunds

Care Zone


To shop at CHATZZFASHION.COM do I have to register? If yes, why?

You need to register at CHATZZFASHION.COM so that we can enhance your shopping experience every time you visit us. We keep you updated on your orders and refunds through SMS/email. Though we allow you to shop as a guest, we automatically register you.



How do I register myself?

You can register yourself by clicking on this Registration Link. Once registered, you can enjoy regular updates and services from CHATZZFASHION.COM.



Do I need to give my email ID and mobile number for registration?

Yes we will ask you for the details so that we can have your purchase delivered to you at your doorstep.



Is my personal information secure at CHATZZFASHION.COM?

Please be rest assured that your information is secured with us. Please do refer to Privacy policy for further information.



Do I need to pay for registration?

It is absolutely free and you only pay for your purchases.



For how long is my registration valid?

Once registered, you can come back to us anytime you want.



I forgot my password, what do I do?

Simply generate a new password by clicking on “Forgot Password” option at sign in/log in page. An email with link to generate a new password will be sent to your registered email Id.



If I need to update my account information, what steps do I follow?

Login in to CHATZZFASHION.COM, click on “My Account” and update information under your profile.



How do I unsubscribe from your promotional Emails?

Login in to CHATZZFASHION.COM, click on “My Account” and unsubscribe from my profile.


I am based out of canada and I want to place an order with a delivery address in Canada. Is it possible?

We will be happy to ship you the product/s if the pin code you have selected is serviceable by our courier partners.


Which category products do you sell online?

CHATZZFASHION.COM is online fashion store catering to men and women fashion categories like apparels, shoes, accessories from allowed brands and our own brand & without brand best fashion appeal.


How do I know my size?

We have provided size chart for each and every category which can be used for making a purchase. The size chart has US, UK and European sizes with conversions for easy references.


Do you provide warranty/guarantee for merchandise?

All products are authentic and sourced directly from vendors/brands. If manufacture provides warranty/guarantee for product then it is mentioned specifically.


I have placed an order but it’s not appearing in the "My Account" section. Why is that so?

Do not worry! You might be experiencing some slight delay in the updating of your order details to the "My Account" section, for sometimes our systems are flooded with new orders. So please be patient—Your order details will be automatically updated soon.


How do I add more products to my order?

Unfortunately you can’t do that but you can always place a new order and we will be happy to deliver the same to you.


What are the shipping charges I need to pay for an order?

SHIPPING IS FREE ALL OVER CANADA.


Is there a limit to the quantity that I can order?

We do not want to restrict you from shopping at your favourite online fashion store and thus there are no restrictions on quantity that you can order.


My order is placed. What happens next?

You will receive a CONFIRMATION email and SMS .We will try to dispatch your order within 24 to 48 hours from our warehouse and will keep you informed at every step. You can also track your order through our website from ‘My Account’ section. It sometimes takes up to 24 hours for the tracking to be updated after an order is handed over to the delivery service provider.


What payment methods are accepted at CHATZZFASHION.COM?

We process your payment with Paypal gateway, which is secure and accepting Master/Visa credit cards and all major Debit Cards. We also have an option to pay with Paypal account for our customers.


Why is tax being charged?

Tax is levied on the sale of any commodity, which here represents Good and Service Tax (GST). This tax is collected and deposited by CHATZZFASHION.COM to the relevant government authorities.


Is it safe to shop online using my debit/credit card?

When you shop with us you can conveniently keep all your worries and concerns behind. We strive to ensure a safe and secure shopping experience to our customers. To make sure that our customers' shopping experience is private, safe and secure, all Credit Card, Debit Card and Net Banking transactions are processed using a secure encrypted connection to keep your transaction details confidential at all times. We do not keep your details on file; this is why we ask you for your card details each time you make a purchase.


What happens if my debit/credit card has been compromised while making a payment online?

We do not collect or store your credit card information. If you suspect any such thing, then please report this to your bank immediately.


What happens to my money deducted from my debit card/credit card/Net Banking for an unsuccessful order?

If your card is debited and no order placed, no need to panic at all! Please check your bank/credit card account, as if the money is debited on a failed transaction, it will be rolled back into your account within 7 business days. The time taken can vary from bank to bank and we unfortunately won't be able to expedite this. Please contact your bank for updates.

If the transaction is successful and the money has been credited to our account we would initiate refund within 3 days of your request.


What happens if the merchandise added to cart goes out of stock?

If a product goes out of stock while adding it to your shopping cart or after you have added to your cart, you will be updated immediately. You will not be able to place order with out of stock products.


Can I cancel an order?

Yes, you may cancel an order within 24 hours from the time of placing the order. Login in to CHATZZFASHION.COM, click on “My Account” and select the order which you wish to cancel. Cancel the order by clicking on “cancel order” button.


Can I cancel my exchange order?

Once your exchange order is confirmed then simply cancel the order by following above steps. To cancel on-hold exchange orders, contact our customer care team and they will assist you with same.


Why was my order cancelled by CHATZZFASHION.COM?

Though we would love to deliver you your purchase every time you order from us but sometimes due to product failing quality checks at our end we would be forced to cancel your order.


Can I cancel a partial order?

Yes, you may cancel a partial order before the order is processed. To cancel partial orders log into your account on and cancel transaction that you no longer require. You might not be able to do partial cancellation in some promotional offers.


Do you deliver out of CANADA?

At present we deliver only in CANADA.


Can I book an order for delivery to more than one address?

Each order is shipped only to a single address. However if you wish to ship products to different addresses, you may do so by placing multiple orders.


How can I track my order?

You can track your order status in the “My Account” section. Once it is dispatched, the shipment details are updated in your account, which you can track on the respective courier’s website.


What is the stipulated delivery time for an order?

Depending upon your location delivery may take 3 to 7 working days after the order is dispatched from our warehouse.


How do I return the product/s?

You can return an item online at CHATZZFASHION.COM by following the below steps.

  • Log in to the 'My Account' section at CHATZZFASHION.COM
  • Select the product that needs to be returned
  • Follow the steps and fill in the required information to complete the process.

How do I exchange the product/s?

You can exchange an item online at CHATZZFASHION.COM by following the below steps.

  • Log in to the 'My Account' section at CHATZZFASHION.COM
  • Select the product that needs to be exchanged/li>
  • Follow the steps and fill in the required information to complete the process.

When will my exchange item be shipped?

Exchange items are shipped within 24 hours after the item returned has passed quality checks.


What should I do if my order is received in a damaged condition?

We apologize for this however in a rare case you happen to receive a damaged/defective product, please notify us within 24 hours of receipt. We might request you to share a photograph at info@chatzzfashion.com.


What should I do if I receive a different item from the one that I have ordered?

We apologize for this, however in a rare case where you happen to receive a different product from what you had ordered, please notify us within 24 hours of receipt. We might request you to share a photograph at info@chatzzfashion.com.


Where do I need to return my products?

Shipping Address for return product/s:-
Chatzz Fashion:
1959 UPPER WATER STREET
SUIT-1301, TOWER-1
HALIFAX, NOVA SCOTIA B3J 3N2
COUNTRY: CANADA


I ordered the same product in more than one quantity. How do I do a partial return?

Please contact us at 10 am to 7 pm (Monday to Saturday) on email at info@chatzzfashion.com and our team member will help you.


Will I get refund of my Shipping Charges in case of return?

No. Shipping charges are non-refundable.


How do I get in touch with CHATZZFASHION.COM?

Please contact us via email at info@chatzzfashion.com.


What are the Customer Care working hours?

We work 10 am to 7 pm Monday to Saturday.


I want to buy bulk order on CHATZZFASHION.COM. Whom do I get in touch with?

Write to us on info@chatzzfashion.com and we will assist you further.


BEST WHOLESALE CLOTHING SUPPLIER CANADA

We are proud to offer our customers high quality merchandise at cut-rate price. You will be amazed at how much value there is in our online inventory. Wholesale to our customers is our first priority. We offer quality wholesale clothing and accessories at extremely economic price with best customer service. Any individual or Business can take advantage of our bargain- priced apparel. We specialise in the most fashionable wholesale apparel from Wholesale Top, tshirts to wholesale dresses to wholesale accessories and beyond. Please contact us on mail info@chatzzfashion.com or call us for more information.

BLANK APPAREL

Our range of products is large: items such as blank T shirt , tank tops, sweatshirts, polos shirts, jackets, hats, accessories and more are available on our website. You can take advantage of our blank apparel which are perfect for customizing to your liking if you are a company, an embroiderer, a clothing print shop or even if you are a simple consumer. Our products are available in different colours to fit your preferences. Please contact us on mail info@chatzzfashion.com or call us for more information.

The largest catalog

With new and exclusive design

All prices are in Canadian Dollar

Supplying world wide

Volume discounts

Only on Bulk Orders